FAQ
Frequently Asked Questions
1. What materials do you use for your jewelry?
All our pieces are crafted from high-quality solid gold and sterling silver, ensuring durability, brilliance, and timeless elegance.
2. Are your products handmade?
Yes. Each Castillo & Co. piece is handcrafted with precision and care, offering you unique designs that reflect both heritage and modern style.
3. How long will it take to receive my order?
Orders typically ship within 3–7 business days. Custom-made items may take up to 10 business days depending on complexity. You’ll receive tracking as soon as your order ships.
4. Can I customize my order?
Absolutely. You can choose the chain length, font style, and finish on selected pieces. For more complex customizations, please contact us directly.
5. Do you offer returns or exchanges?
We accept returns within 10 days of delivery. Items must be unworn and in original condition. Custom pieces are not eligible for return. Please refer to our Refund Policy for full details.
6. Where are you located?
We operate from Miami, Florida and offer shipping across the United States.
7. How do I care for my jewelry?
We recommend avoiding exposure to chemicals or moisture. Store your jewelry in a dry, soft-lined box or pouch. Clean gently with a microfiber cloth.
✨ Need More Help?
You can always reach out to us via email at castillojewelry@myyahoo.com or through our Contact Page.