Refund policy
REFUND POLICY
Effective Date: [02/06/2024]
We want you to love your purchase. However, if you are not completely satisfied, please review our policy below.
RETURNS & EXCHANGES
Returns must be requested within 10 days of receiving your order.
All returns and exchanges are subject to a 10% restocking fee.
To initiate a return:
-
Contact us at 📞 (305) 786-355-3207 or 📧 castillojewelry@myyahoo.com to obtain a Return Merchandise Authorization (RMA).
-
Items must be unworn, in original condition, with all original packaging, tags, and documentation attached.
-
Ship your return with a trackable service to ensure the item is received.
You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent).
⛔ Returns will not be accepted for items that show signs of wear or damage.
CUSTOM ORDERS
Items over $5,000 USD are considered custom orders and are not eligible for full refund. A 10% restocking fee will apply.
LAYAWAY PROGRAM PURCHASES
Items purchased through our layaway program are not eligible for refunds.
Only store credit or exchanges will be issued.
SALE ITEMS
All sale items are FINAL SALE.
No returns or exchanges will be accepted.
REFUNDS (IF APPLICABLE)
Once your item is received and inspected, you will be notified via email. If approved, your refund will be processed and applied to your original method of payment within 10 business days.
If your refund is delayed:
-
Check your bank account.
-
Contact your credit card company.
-
Contact your bank (processing may take time).
-
If the issue persists, contact us at castillojewelry@myyahoo.com.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective.
To request an exchange for the same item, contact us and ship your item to:
📍 24 500 Plover Avenue, Miami Springs, Florida 33166, United States
RETURN SHIPPING ADDRESS
Please return all eligible items to:
📦 Castillo & Co. Jewelry
24 500 Plover Avenue, Miami Springs, Florida 33166, United States
You are responsible for shipping costs. Shipping fees are non-refundable.
We are not responsible for lost or undelivered return shipments.
Please retain your tracking information.
