Shipping policy

SHIPPING POLICY

Effective Date: [02/06/2024]

At Castillo & Co. Jewelry, we are committed to delivering your pieces with care, efficiency, and full transparency. Please review our shipping terms below.

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PROCESSING TIME

• All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive a notification when your order has shipped.

• Custom orders or high-value pieces may require additional time; in such cases, we will contact you directly.

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SHIPPING RATES & DELIVERY ESTIMATES

We offer standard and expedited shipping options at checkout. Shipping costs are calculated based on your location and order weight.

📌 Please note: Estimated delivery times do not include processing time.

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ORDER TRACKING

Once your order is shipped, you will receive a tracking number via email.
If you do not receive tracking information within 7 business days, please contact us at castillojewelry@myyahoo.com.

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INTERNATIONAL ORDERS

• We ship worldwide.

• Customers are responsible for any customs, duties, or taxes imposed by their country.

• International orders may experience delays due to customs clearance.

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SHIPPING ISSUES OR LOST PACKAGES

• We are not responsible for lost, stolen, or delayed packages once they are in the hands of the shipping carrier.

• If your tracking number shows "delivered" but you have not received your order, please contact the shipping carrier directly.

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ADDRESS ACCURACY

Please ensure all shipping information is entered accurately at checkout.
We are not responsible for packages shipped to incorrectly submitted addresses.

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QUESTIONS?

For questions or concerns regarding your shipment, please contact our team at:
📧 castillojewelry@myyahoo.com
📞 (305) 786-355-3207